Protecting You and Our Team

 

At Stella Mare, your safety, health, and comfort is of most importance to us. We are fortunate to provide unsurpassed lodging and recreation experiences in the fresh, coastal outdoors, and we want to share with you the actions we are taking in response to COVID-19 to keep your mind at ease.

 

WE ARE OPEN

We are closely monitoring restrictions and ordinances that the local and state government enforces, and are adjusting our operation to ensure we meet these guidelines while taking care and extra precaution to promote the health and safety of our guests and staff. All accommodations and amenities are open. The pool, splash pad, and playground are open to 50% capacity. Per Galveston County guidelines, all guests on the pool deck and in indoor areas must wear masks. We invite you to refresh in our beautiful spaces – both indoor and out.

 

WHAT WE ARE DOING

The health and safety of our guests and staff has always been our priority. At Stella Mare, we acknowledge and embrace the space and peace that our beautiful property provides. Our environs promote fresh air, comfort, and room to roam. Caring for our space, our health, and the experience we provide is our directive, and we’ve modified our policies in the following ways:

// Arrival and Departure — Our check-in procedure has always been convenient, but we’ve taken it one step further. Upon arrival to the resort, you will be greeted by a team member wearing a mask that will provide you with your arrival packet directly at your vehicle, and will then escort you to your site. There is no need to come to the office. Upon check-out, simply depart your site or accommodation (with the key inside) by check-out time.

// Bathhouse and Laundry Facilities — Our restroom and laundry buildings remain open 24-hours a day and maintained with enhanced cleaning and sterilization practices in place during business hours. Use of these facilities is at the discretion of our guests. Social distancing practices of maintaining six (6) feet distance between individuals and the wear of face coverings is required by Galveston County. Our restrooms are fully equipped with antimicrobial soap for your use.

// Rental Homes — We are following the latest industry and CDC guidelines for cleaning and sanitizing practices. Upon guest checkout from our Rental Homes, in addition to our high standards of housekeeping, we sanitize all surfaces, handles, windows pulls, and commonly touched areas with an EPA-registered cleaning agent. Kitchen appliances, dishes, cups, silverware and utensils receive an additional sanitizing process by our staff.

// Common Areas and Amenities — we have enhanced the cleaning frequency of these spaces and thoroughly sanitize all surfaces with an EPA-registered cleaning agent. All common areas and amenities also offer hand sanitizer, and most are within short proximity to running water with antimicrobial soap.

// Office — Our General Store is open during business hours, while practicing social distancing with floor markers, sneeze guards at the registration counter, and the required use of face coverings (as required by Galveston County).

 

WHAT YOU CAN DO

// If you feel you are at all unwell or are displaying symptoms of the coronavirus, please do not travel or visit us at Stella Mare.

// Practice good hygiene. Wash your hands frequently, cover your nose and mouth when you sneeze or cough, and while we are looking forward to your visit, please stay home if you suspect you have been exposed to the virus, or if you are at all unwell.

// Maintain a six foot social distance from all individuals who are not members of your immediate household, and wear face coverings when inside buildings and within close proximity of other guests outside.

// For the latest information on precautions you can take, please visit the CDC’s website.

 

WORRY-FREE BOOKING POLICY

During these uncertain times, we want to provide our guests the opportunity to book their getaway without any risk or obligation. Our Worry-Free Booking Policy waives the cancellation fee* on all reservations at Stella Mare RV Resort booked by August 31, 2020 for any future stay through 2020.

 

CONTACT US

Phone: (409) 632-7017

Email: stay@stellamarervresort.com

We believe it is challenging times like these that the power of hospitality is needed most of all. We value your trust and will continue to work hard to provide you with a clean and healthy experience.

Warm regards,

Your Team at Stella Mare RV Resort

 

*Worry-Free Booking Policy is only valid on reservations placed prior to August 31, 2020 for any future stays throughout 2020. Cancellations must be processed prior to 72 hours in advance of arrival date to waive the cancellation fee. Reservations cancelled within 72 hours prior to arrival, including day of arrival, will be charged in accordance with Stella Mare RV Resort’s cancellation policy. Policy is not valid for stays over 28 days. Policy expires August 31, 2020. Stays must be completed by December 31, 2020.